Frequently Asked Questions
1) How do I book my visit?
Simply click this link - "Book Your Live Visit with Santa!" - and it will take you to a calendar. Choose one or more 6 minute visits, answer the required questions (child's name, sibling names, etc.), submit your payment after the prompt and you will be all set!
2) What if I have to cancel?
Please cancel by replying to the confirmation email. Please note: There are NO REFUNDS at this time.
3) Can I get a refund for a canceled visit?
Unfortunately, we are unable to offer refunds at this time (we already spent your payment on reindeer food!).
4) My child was scared and cried. Can I get a refund?
Unfortunately, we are unable to offer refunds at this time. Santa loves spending time with children in every way, even if they cry! He's experienced with all kinds of little ones!
5) What if I have more than one child who wants to visit with Santa?
Great! The more the merrier! Each 6 minute visit is for a maximum of 2 children. If you would like to have more than one child speak with Santa it will be $5 additional for each additional child added but no time is added to your visit. Our recommendation for more than 2 children is to purchase consecutive visits, meaning you would get 12, 18 minutes or more. Each visit is $26.
6) What if I have a big group?
Great! Even more, even more merrier! We have group rates for $100 for 30 minutes, with a maximum of 8 children. Each additional child will be an additional $5. For large groups of 10 or more, please email Santa@AskSantaAnything.com.
7) What if I'm a business and want to book a visit for our employees?
Great! We offer several programs from enhancing your holiday event to making Santa available from the North Pole for your employees' children. Contact Events@AskSantaAnything.com for more info!
8) What can my child expect from our visit?
Santa is there to visit in any way your child is comfortable. Some children just like to see Santa on the screen, others ask him questions, tell him what they want for Christmas, sing songs, and more. Santa is able to answer any questions and delighted to bring merriment to your family.
